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Privacy Policy

How Eyopstore collects, uses, and protects your personal information

Last updated: October 2023 · Eyop Logistics, CAC No. 6931166

1. Introduction

Eyop Logistics ("Eyopstore", "we", "our", or "us"), registered in Nigeria under CAC No. 6931166 and located at Ikota GRA, Favoured Court, Zara Estate, Lagos, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Eyopstore mobile application or any related services.

By using Eyopstore, you consent to the practices described in this policy. If you do not agree, please do not access or use our services.

2. Information We Collect

From customers: Full name, email address, phone number, delivery address, and payment information collected at registration and when placing orders.

From vendors: Business name, address, CAC registration details (where applicable), payment gateway account details, and valid government-issued ID.

Transaction data: Order IDs, Vendor IDs (VIDs), payment amounts, timestamps, and delivery confirmation records.

Usage data: Device information, app usage patterns, search queries, and interactions within the app.

3. How We Use Your Information

  • To process and fulfil your orders and payments
  • To verify vendor and customer registrations
  • To send order confirmations and notifications via email or SMS
  • To route and split payments accurately using unique Vendor IDs
  • To improve platform features, performance, and user experience
  • To detect fraud, prevent abuse, and maintain platform security
  • To comply with applicable Nigerian laws and regulations

4. Payment Data & Escrow

All payments are processed through Paystack, our licensed payment processing partner. Customer payments are held in a secure escrow account and only released to vendors once the customer confirms receipt of their order. We do not store your full payment card details on our servers.

5. Sharing of Information

We do not sell, rent, or trade your personal data. We share information only in these limited circumstances:

  • Vendors: Only information needed to fulfil your order (e.g. delivery address, contact number)
  • Paystack: For payment processing and secure escrow management
  • Logistics partners: For coordinating order delivery where applicable
  • Legal requirements: Where required by Nigerian law or valid legal processes

6. Data Security

We implement industry-standard security measures including data encryption, secure servers, and regular security reviews. No method of internet transmission is 100% secure, but we are committed to maintaining robust protections for your personal information.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time.

8. Your Rights

You have the right to access, correct, or request deletion of your personal information. Contact us at Support@eyoplogistics.com and we will respond within a reasonable timeframe.

9. Children's Privacy

Eyopstore is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided their data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via email or in-app notification. Continued use of the platform after changes constitutes your acceptance of the updated policy.

11. Contact Us